Report claim

This instruction manual guides you step by step through the claim declaration process.

Go to the claim declaration screen

Please click on „Claim declaration“ in the quick menu.

Contact information

Enter your and your customer’s contact information and answer the questions in the „Declaration details“.

Add invoice

Click on „Add Invoice/Credit note/Partial payment“ to enter the invoice details.

Upload multiple invoices

Download the Excel template and follow the instructions within the file. Enter the details for all invoices to the file and click on „Upload invoices“ to upload it to EOLIS.

Attach original invoices

Please upload the original invoice documents as a single PDF file or any other supported file type. Select the appropriate document type in the drop-down menu.